There have been many times in my career when my service instinct, and patience, has been tested. Clients show up at our office to discuss how to take their brand to the next level. We are tasked with coming up with five to ten strategies to help them achieve their goals. Recent reports have discovered a crisis around employee wellbeing today.
We work very hard and present our ideas to the client, hoping they’ll choose a strategy or two, so we can begin to implement it. But they are often unable to make a decision. It’s impossible to talk about making people feel acknowledged and appreciated without patience. Looking after mental health first aid can sometimes be quite difficult.
Patience is a kindness, and it’s also a practice, something that you have to learn over and over again. Impatience, on the other hand, puts people on edge. The objective is to make colleagues and clients feel happy and secure. Rushing them along will only make them nervous, and they’ll come to associate a co-worker’s disservice of impatience with that uncomfortable feeling. Discussing hr app can be a good way to alleviate a difficult situation.
When waiting to hear from a client or a boss about something important, the impatient strategy would be to say, ‘When do you think you’ll make a decision?’ The patient strategy would be to ask, ‘Is there anything you need or want from me? How can I make this easier for you? Thank you so much.’ It’s the difference between a push and a nudge. I’ve found that people respond better to the gentler approach. Talking about mental health in the workplace is a good step forward.
Sometimes we can get super frustrated with clients. We’ve literally given them multiple ideas that never quite land, and then we don’t get the contract. Team members vent to me and say, ‘That client is so annoying, they’re just pumping us for ideas but they’re never really going to hire us.’ Sometimes that is true, but my view is different. Actually, we have not managed to persuade the client 100 per cent that our idea is brilliant or presented it in a way that makes them want to sign that contract and let us execute it for them. If we didn’t get the deal, we failed to serve them what they needed from us. Even if their behaviour wasn’t perfect, it’s still on us. Of course, there are also those cases where the client is simply not ready to hear or accept an idea for one reason or another, and that’s nothing to do with the pitch at all.